- How long does shipping take? Products are made and packaged by hand. We aim for perfection when creating all our products. All orders require up to 10 Business days (Monday - Friday) processing before shipping. Processing times can and will be extended due to world events or order volume increase. After processing is complete you will receive an email with your tracking number. Please allow an additional 2-3 days for your tracking number to update.
2. What does pre-transit mean when checking my tracking number?
Pre-transit means we have printed your shipping label, preparing your order, and it will ship within 2-3 business days.
3. Can I pick my order up or meet you?
No, we're entirely a online based company.
4. I recently purchased a product and my skin is breaking out. What should I do?
If you are experiencing any type of breakout or skin reaction, please discontinue use immediately. Although our products are made with natural and organic ingredients, it’s still possible that you may be allergic to or your skin is too sensitive to an ingredient.
5. My package was lost, stolen, or damaged.
Once Packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with UPS OR USPS. Click the link below to start the process of your claim.
To avoid the inconvenience of lost or stolen packages, we suggest having packages shipped to your work address, if possible.
6. Returns, Exchanges, & Refunds
Due to the nature of our products and services there are NO refunds, exchanges, or store credit. We do not accept returns or issue store credit based on buyers remorse. On a case by case basis, if management approves a refund or order cancellation a 15% restock fee will be applied.
7. Incorrect shipping address?
You will be refunded. We have a high order volume and we can’t email every customer who inputs the incorrect shipping address.
8. My package was returned.
If your package is returned to us, you will be notified via email. Depending on the condition of the product we may offer reshipment. We provide the following options:
1.Refund your order total, minus shipping cost and a 15% restock fee.
2. Schedule to have your order shipped again with additional shipping cost. *If product is still in good condition.
During high volume times, reshipment may not be available.